FAQ
AceStrike Order & Customer Service Guide
ORDERING
When will my order ship?
Our team typically requires 1–2 business days to process and ship complete orders. For intricate women’s footwear—such as detailed high-heeled boots or designer sandals with complex trims—processing may take 3–4 business days. Orders placed after 3:00 pm EST on Friday or during weekends will ship the next business day.
Our team typically requires 1–2 business days to process and ship complete orders. For intricate women’s footwear—such as detailed high-heeled boots or designer sandals with complex trims—processing may take 3–4 business days. Orders placed after 3:00 pm EST on Friday or during weekends will ship the next business day.
Where do you ship to?
AceStrike offers worldwide shipping for all women’s footwear collections. Note that international delivery times vary by location, and orders shipped outside our base country may incur additional customs fees or import taxes.
AceStrike offers worldwide shipping for all women’s footwear collections. Note that international delivery times vary by location, and orders shipped outside our base country may incur additional customs fees or import taxes.
PRODUCT INQUIRIES
How are materials sourced?
We source materials ethically and sustainably. The majority of our shoe components—including leathers, fabrics, and trims—are procured from local suppliers to support regional businesses and artisanal craftsmanship.
We source materials ethically and sustainably. The majority of our shoe components—including leathers, fabrics, and trims—are procured from local suppliers to support regional businesses and artisanal craftsmanship.
Are product colors accurate in photos?
Product images reflect true colors, but minor variations may occur due to material batch dyeing differences or monitor display settings.
Product images reflect true colors, but minor variations may occur due to material batch dyeing differences or monitor display settings.
RETURNS & DAMAGED ITEMS
My item arrived damaged. What should I do?
While we prioritize secure packaging, notify us immediately via our Contact Us page if your order arrives damaged.
While we prioritize secure packaging, notify us immediately via our Contact Us page if your order arrives damaged.
PAYMENT OPTIONS
Do you offer cash on delivery?
Cash on delivery is not available. We provide multiple secure payment methods to protect your purchase and facilitate returns for product issues.
Cash on delivery is not available. We provide multiple secure payment methods to protect your purchase and facilitate returns for product issues.
Can I use Afterpay for shipments to Los Angeles?
Yes! AceStrike partners with Afterpay to offer flexible payment plans for global customers, including those in Los Angeles.
Yes! AceStrike partners with Afterpay to offer flexible payment plans for global customers, including those in Los Angeles.